We found this recent article from a vendor in our space who focuses on KPI design. It’s a good explanation of why most KPIs don’t work and why people ignore them, and how to pick ones that come from organizational or department objectives.
Here’s a good summary graphic from it:
And here’s the link to the whole article:
http://www.bscdesigner.com/sound-approach-for-kpis.htm
And here are some useful inetsoft.com links to watch our demo or get ideas for your dashboards:
June 24, 2016