Check out this call reporting dashboard example to explore InetSoft's latest, powerful, report building software.
This dashboard refreshes every 5 seconds, feeding the user a constant stream of live data. This is the essence of real time reporting, and this aggressive and powerful BI strategy is extremely useful for helpline, auto dispatch, customer service centers and more.
InetSoft's flagship premium buisiness intelligence software is called Style Intelligence. This is a web based software for helping you make sense of your data visually. It allows reporting and dashboarding, complete with interactivity and data highlighting.
Style Intelligence was designed to help your data tell its story and impress at meetings. But it can also help you manage operations. That's what this dashboard example is all about, allowing managers and people in charge of daily operations, to see into daily activity with their employees.
A user can design KPIs that respond in real time and to drilling and brushing, higlighting and more interactive techniques.
The mission of InetSoft is to supply a catalyst for efficiency and problem solving through cutting-edge BI, so special care was taken during the latest update of the flagship software, Style Intelligence, to include a powerful reporting engine that is capable of delivering static and dynamic reports, such as this call reporting dashboard.
Organizations that are interested in enhancing the scope of their business strategy and that necessarily means expand the power and scope of their BI platform. Since Style Intelligence is so flexible, it can accomodate huge pieces of Big Data, spreadsheets, relational databases, data warehouses and mashup of data from disparate sources. This is perfect for an executive keeping track of performance through call centers and dispatches. As the information comes in, this example dashboard updates every 5 seconds, it constantly reflects the most recent conditions.
An exec can also use it to identify and solve problems and crises as soon as they arise. Arming yourself with information as it happens is the best way to stay on top of customer concerns and ensure quality. For example, it looks like a lot of Jay Matthews calls take 135 hours (greater than 400,000 seconds!). He is dragging up the duration averages and hurting company stature. He needs to be let go, and we were able to identify the problem by looking at the details in a simple chart in this interface.
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