InetSoft Webinar: New Performance Management Tool Environment

This is the continuation of the transcript of a Webinar entitled, "Infrastructure Optimization Scorecards” hosted by InetSoft. The speaker is Jessica Little, Marketing Manager at InetSoft.

In the real world though, we have to change our behavior and our design interactions. We need a new performance management tool environment. I also found out that every time I went in, I hear the same questions over and over again. We have built siloed organizations. We have stovepipes. We need to improve our network. These are just common areas we need to have built out.

Maybe you might not have it, but because I’m around IT, some of the organizations in the ‘80s had all client server systems and you had an organization with 400 client server systems out there where none of them talked to each other. They now all have security problems.

You also have to worry today about what I call continuous operations. Most of these organizations, after 9/11 and hurricane Katrina, worry about how the things operate. You have to measure these things and say these are my infrastructure measurements. Afterwards you have to go, I want to connect things together and have a more service oriented environment. I want to collaborate, and I want to share data. So I kept hearing these things.

What I did was say, well, I need to have a generic transformation plan and the generic outcomes. This is more of a case study. How do you present something if you just start measuring but you don’t have the target goal you are measuring and hoping? So I laid out a transformation plan and have done this a number of times. It starts by figuring out what you want to do. Most of the places have to go into the next level block by enhancing service.

When things aren’t integrated together, I normally go in there and say, you really have some problems. We probably have to fix some. It’s like a patient. You know you need to lose about 10 pounds, but you have to take care of one thing or another thing before we fix that. The bottom line is, we need to do a few other things.

So you need to do that. You want to eventually get connected with more collaboration, and you want to be alerted anytime, anywhere, and across the organization try to break down the stovepipes. What I would recommend often is to have a color coded roadmap where different people have taken variations of it and put them in posters and then someone goes and explains what’s going to be done with the results and measures the outputs.

Now there are staffers on the hill in congress that will say I want some measures, or I want a roadmap. I don’t think they know what they want, but that’s what they are getting. Still, the problem is how you translate that into a business driven approach methodology.

In regards to what I am doing, which I won’t go through in detail of how I am using the dashboarding software, I will show you a few slides of that which explains the idea that you have to have a scorecard of what your performance outcome would be at a certain level. What if you are at that level? What will the answers to questions be about the performance outcome, how many forms can you deal with?

In the business world, companies are going to change the way they are doing business. How do you build enough infrastructure and figure out what the scorecard, what the tracking mechanism is and see the results and impact?