Interactive Monitoring Dashboards

Interactive monitoring dashboards allow users to stay abreast of the slightest changes or patterns affecting their data. InetSoft's Style Intelligence is the comprehensive real-time analytical reporting and dashboard software solution used at thousands of enterprises worldwide. View the example below to learn more about the Style Intelligence solution.

A monitoring dashboard is a cluster of components – reports and viewsheets – viewed on a single page (just like a dashboard in a car). These components usually display some information which indicate the overall performance of the organization or department, usually referred to as KPIs (Key Performance Indicators).

Style Intelligence gives you the ability to configure your own dashboards and to subscribe to existing dashboards. There are two kinds available, Portlet Dashboards and Viewsheet Dashboards. A Portlet Dashboard contains both viewsheet and report elements in various column and row configurations.

A Viewsheet Dashboard, on the other hand, is a single viewsheet. However, this top-level viewsheet typically contains other nested viewsheets, which themselves may be positioned in any configuration.

More Dashboard Examples

Managing Dashboards

You can manage your dashboards from the 'Preferences' dialog box. To enable and disable dashboards, or to change the order of the dashboard tabs, follow these steps:

1. Click the 'Preferences' link at the top of the Portal. This opens the 'Preferences' dialog box.

2. In the 'Dashboard' table, click a checkbox in the 'Enable' column to make the corresponding dashboard visible in the Dashboard tab.

3. Click the up-arrow and down-arrow buttons in the 'Arrange' column to change the order of the various dashboard tabs in the Portal.

4. (Optional) Select 'Load all dashboards on initialization' to force all enabled dashboards to reload when any dashboard is accessed. This is only needed when you have multiple dashboards that share a filter.

Case Study: Enhancing Operational Efficiency at Mountain Peak Ski Resort Using Interactive Monitoring Dashboards

Mountain Peak Ski Resort, located in the heart of the Rocky Mountains, is a premier destination for winter sports enthusiasts. Established in 1998, it offers a range of services, including skiing, snowboarding, snowshoeing, and luxury lodging. Over the years, Mountain Peak has expanded its operations, adding new ski lifts, restaurants, and accommodations. However, the growing complexity of managing diverse operations, coupled with the seasonal nature of the business, presented significant challenges.

The resort needed a system that could help them monitor and optimize key operational metrics in real-time, such as lift wait times, guest traffic, snow conditions, staff performance, and inventory levels across their retail and food outlets. In response, Mountain Peak implemented Interactive Monitoring Dashboards to address these challenges, improve guest experiences, and enhance overall efficiency.

Problem Statement

As Mountain Peak grew, the management team faced increasing difficulty in maintaining real-time visibility over its operations. The resort's daily operations are affected by multiple factors:

• Lift Wait Times: Long wait times on ski lifts during peak periods reduced guest satisfaction and led to overcrowded areas.
• Weather and Snow Conditions: Fluctuating snow conditions affected trail availability, and real-time updates were not efficiently communicated to guests.
• Retail and Dining Inventory Management: Tracking inventory levels in the resort's various retail stores and restaurants was challenging, leading to stockouts or overstock situations.
• Staff Allocation: Managing staff levels across various parts of the resort, including ski instructors, lift operators, and restaurant staff, was inefficient without real-time performance data.

Manual data collection and reporting were cumbersome and often lagged behind the fast-paced environment of a ski resort. The need for a centralized, real-time monitoring system became increasingly evident.

Solution: Interactive Monitoring Dashboards

Mountain Peak Ski Resort partnered with a technology provider to implement interactive monitoring dashboards, which enabled them to integrate data from multiple systems and provide real-time insights to the management team. The dashboards were designed to be accessible on any device, allowing managers to monitor key performance indicators (KPIs) from anywhere on the property.

Key features of the dashboard implementation included:

1. Real-time Lift Monitoring:
   • The dashboard provided data on current lift wait times, guest flow, and capacity utilization.
   • A color-coded map of the resort allowed managers to identify bottlenecks and deploy additional resources to alleviate long wait times during peak hours.
   • By integrating with weather forecasts and snow condition sensors, the resort could dynamically adjust lift schedules based on real-time snow and trail conditions.
2. Guest Traffic and Experience Metrics:
   • Interactive maps tracked guest traffic patterns in real-time, showing which areas of the resort were most crowded at different times of day.
   • The resort used this data to optimize the flow of guests between different ski areas and recreational activities, improving guest experiences by preventing overcrowding in high-demand locations.
   • Feedback from guest surveys was visualized on the dashboard, allowing management to quickly address common concerns or suggestions.
3. Inventory and Retail Monitoring:
   • All retail outlets, including ski rentals, apparel shops, and restaurants, were connected to the dashboard. Inventory levels were monitored in real-time to prevent stockouts and avoid overstocking.
   • The resort used predictive analytics to ensure optimal stock levels during peak periods, such as weekends and holidays, based on historical sales data and current guest occupancy.
   • Dashboards were also linked to the resort's point-of-sale (POS) systems, offering live updates on sales, profit margins, and popular items.
4. Employee Performance and Scheduling:
   • The resort's employee management system was integrated into the dashboard, tracking the performance of staff across different departments, such as lift operations, ski lessons, and restaurant service.
   • Real-time data on staff allocation helped management ensure the right number of employees were deployed where needed, reducing downtime and improving service efficiency.
   • Dashboards also highlighted employee performance trends, providing insight into areas where additional training or support might be required.
5. Weather and Trail Conditions:
   • The dashboard integrated with weather sensors and forecast data to provide live updates on snow conditions, temperature, wind speed, and visibility.
   • Trail availability was updated in real-time based on snow conditions, allowing the resort to quickly open or close trails to ensure guest safety.
   • Guests could access parts of the dashboard via the resort's mobile app to receive live updates on weather and trail status, enabling better planning for their skiing activities.

Results

After implementing the interactive monitoring dashboards, Mountain Peak Ski Resort saw significant improvements across several key operational metrics:

• Guest Satisfaction: Lift wait times were reduced by 25% during peak hours, leading to a notable improvement in guest satisfaction scores. Real-time updates on trail conditions helped guests make informed decisions about their activities, reducing frustration and enhancing the overall experience.
• Revenue Growth: Improved inventory management and dynamic pricing strategies boosted sales in retail outlets and restaurants by 15%. The resort was able to reduce stockouts by 30%, ensuring that popular items were always available for purchase.
• Operational Efficiency: With real-time staff performance monitoring and resource allocation, the resort optimized staffing levels, reducing labor costs by 12% without sacrificing service quality.
• Safety and Weather Adaptation: The integration of weather and trail data into the dashboards allowed the resort to quickly react to changing conditions, reducing accidents and ensuring guest safety. This responsiveness also minimized the number of closed trails, keeping more terrain open for guests throughout the season.