Using a Dashboard for Business Intelligence in a University

This is a transcript of a presentation by Stu Worman from Indiana University at an IT conference for unversity IT professionals.

Stu Worman is going to talking to us about using a dashboard for business intelligence. Stu is from Indiana University. Prior to working at Indiana University, he worked for HP and has been at Indiana University for 15 years.

We’re glad that you did make it to this presentation today. Just to give you some context about Indiana University. We’re over 180 years old. We’re a pretty large school. We have about a hundred thousand students and about fifteen thousand faculty and staff over eight campuses.

So the organization that I head deals with about 115,000 people every year. You can see that it is operated around the state, and we do have students from all 50 states and over 100 countries.

I work in an organization which is the central IT organization, university technologies service. My part of the organization, User Support, gets about 2.5 million contacts every year. So about 1 every 7 seconds – which is a lot of moments of truth. About 18 million contacts to our online service every year. So we do have a pretty big, broad audience that we are trying to serve.

We have data going back to 1992 back when PCs really began coming into universities, and now we’re on to Web 2.0. So we’ve done a lot during this time. I am going to show you some information here. We know that personal ownership of computers is 98%. We have surveys that tell us this. We know that classroom technology trends have increased. We have almost 100% technology installed in the classrooms at this point in time, in 640 classrooms.

Our course management system, we have an adoption rate of 80 percent of the faculty and 88% of the students. We know that our networks have just exploded. We have wireless coverage throughout all the campuses. We also know that our students and faculty have reported that they have increased their usage of information technology to do their job from 18 to 29 hours in just 2 years. So we know they are using this a lot.

Do you know what my budget trend has been? You see those lines that are going horizontal. That’s my budget, if not down slightly. What we’ve had to do is really add a lot to be able to know what we’re trying to get done. So this is really one form of business intelligence. We know a little bit about what is happening.