News About InetSoft's Solution for Salesforce
InetSoft first launched Style Intelligence for Salesforce by providing out-of-the-box interactive dashboards for sales and marketing executives plus drag-and-drop self-service dashboard, reporting, and analysis capabilities for sales and marketing operations managers. Now, InetSoft brings the same rich, powerful Flex-based Web 2.0 interface to customer service operations.
Compared to existing capabilities built into the salesforce.com solution for service operations, Style Intelligence for Salesforce delivers up to date dashboard and visual analysis technologies that greatly reduce time and effort for service operations managers to track basic information and drill into details. In one compact, highly interactive and customizable dashboard, the user has as much information available as would have previously required paging through dozens of static reports and charts.
"The customer service operations realm is relatively new for salesforce.com so we identified some basic gaps in the area of information access that we know from years of experience service operations professionals need filled," comments Mark Flaherty, Vice President of Marketing at InetSoft. "When you think of operational business intelligence, customer service operations are functions that truly demand it. Making do with manual or static reports just doesn’t cut it. We’re confident salesforce.com users will see value in our application by saving time or personnel who previously have been dedicated to reporting and analysis."
InetSoft's Style Intelligence for Salesforce is a SaaS application salesforce.com users can install into their environment to gain advanced dashboard and reporting capabilities for their sales, marketing, and now customer service operations data. The application comes with eight pre-built monitoring and visual analysis dashboards that provide immediate productivity. With simple point and click functionality, users can adjust the views into their data and customize their own versions of pre-built dashboards. Also included is a drag-and-drop dashboard and analysis designer tool that permits quick development of new dashboards or analyses of salesforce.com data including those in custom fields.