What Are the KPIs and Metrics Used on Network Operations (NOC) Dashboards?
Network Operations Centers (NOCs) rely on a variety of key performance indicators (KPIs) and metrics to effectively monitor, manage, and optimize network performance. These metrics provide insights into the health, efficiency, and security of the network infrastructure. Below are some common KPIs and metrics used on NOC dashboards:
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Availability and Uptime: This metric measures the percentage of time that the network is available and operational. It's crucial for ensuring that services remain accessible to users without interruptions. Downtime can have significant financial and reputational impacts, so NOCs closely monitor and strive to maximize availability and uptime.
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Latency: Latency refers to the time it takes for data to travel from one point in the network to another. High latency can lead to slow application performance and poor user experience. NOCs track latency to identify bottlenecks and optimize network routes for better performance.
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Packet Loss: Packet loss occurs when data packets traveling across the network fail to reach their destination. It can degrade the quality of voice and video calls, disrupt file transfers, and impact the performance of real-time applications. NOCs monitor packet loss rates to identify network issues and take corrective actions.
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Throughput: Throughput measures the amount of data transferred over the network within a specific time period. It indicates the network's capacity and bandwidth utilization. NOCs monitor throughput to ensure that the network can handle current traffic demands and scale as needed to accommodate future growth.
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Network Traffic: Monitoring network traffic helps NOCs understand how bandwidth is being utilized and identify trends in data consumption. By analyzing traffic patterns, NOCs can detect anomalies, such as unusually high volumes of data or suspicious activity indicative of security threats.
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Error Rates: Error rates track the frequency of errors occurring on the network, such as packet errors, CRC errors, and interface errors. These errors can indicate hardware failures, configuration issues, or network congestion. NOCs monitor error rates to proactively identify and resolve potential problems before they impact service delivery.
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Security Incidents: Security incidents include unauthorized access attempts, malware infections, denial-of-service attacks, and other cyber threats. NOCs monitor security logs and alerts to detect and respond to security incidents in real-time, minimizing the risk of data breaches and network compromises.
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Device Health: Device health metrics assess the operational status of network devices, such as routers, switches, firewalls, and servers. NOCs monitor device uptime, CPU utilization, memory usage, and other performance indicators to ensure that infrastructure components are functioning properly and can support business operations.
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Service Level Agreement (SLA) Compliance: SLA compliance metrics measure the extent to which the network meets the performance targets defined in service level agreements with customers or stakeholders. NOCs track SLA adherence to ensure that contractual obligations are being met and identify areas for improvement.
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Incident Response Time: Incident response time measures the time it takes for NOC personnel to detect, diagnose, and resolve network incidents. Faster response times minimize downtime and mitigate the impact of disruptions on business operations. NOCs strive to streamline incident management processes and improve response efficiency.
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“Flexible product with great training and support. The product has been very useful for quickly creating dashboards and data views. Support and training has always been available to us and quick to respond.
- George R, Information Technology Specialist at Sonepar USA
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More Resources and Articles about InetSoft's NOC Dashboard Software
Add a Script to a Dashboard Component - You can enter a script in any property field that offers an 'Expression' option. To add a script to a Viewsheet component, follow the steps below. Right-click the component, and select 'Properties' from the context menu. This opens the 'Properties' dialog box. In the 'Properties' dialog box, find the property you wish to dynamically change. (In the example, we use the 'Visible' property under the General tab.) Click the arrow button next to the property you want to modify, and select 'Expression' from the menu. This enables a small 'Edit' button. Click the 'Edit' button. This opens the Formula Editor...
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Chart Element API Functions - The Chart API provides access to charting engine commands using Java object syntax. You can use these commands to directly modify the graphical elements displayed by a Chart. In this example, you will first create a chart by using the 'Data Binding' dialog box. You will then make further modifications to the display by using Chart API commands. Follow the steps below: 1. Add a new Chart element to the report. 2. Right-click the chart, and select 'Bind Data' from the context menu. This opens the 'Data Binding' dialog box. 3. Under the Data tab, select the 'All Sales' query...
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Create Report Parameters - Designing report parameters is easy with InetSoft's reporting software and it's robust tool set. View the example below to learn more about the Style Intelligence solution. In the example that follows, you will create a parameter sheet that prompts the user for a list of products. First, you will need to create a new report that uses parameter prompting. Follow the steps below...
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Company Chart API - Polar coordinates represent data in terms of an angle and magnitude (radius). They are defined by the PolarCoord object, which accepts a RectCoord object as input. The following sections explain how to create and modify polar coordinates. They also demonstrate a common use of polar coordinates, the pie chart. Converting Rectangular to Polar Coordinates To use polar coordinates, you first need to create a set of rectangular coordinates. Consider the script from the previous section, Rectangular Coordinates...
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Control of Report Chart Elements - InetSoft's reporting software gives users full control of chart elements for the highest level of customization imaginable. View the example below to learn more about the Style Intelligence solution. A Chart is similar to a Crosstab, but displays the information graphically. Chart Properties To set chart properties, follow the steps below: 1. Right-click on the Chart element, and select 'Properties' from the context menu. This opens the properties dialog box. 2. Right-click the region of the chart that you want to edit (e.g., axis labels, axis title, plot area, legend, etc.), and select the appropriate 'Property' option from the right click menu...
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Embedded Table in a Dashboard - To convert a regular Data Table to an embedded table, follow these steps: 1. In the table title bar, click the 'Show Live Data' button. This will populate the table with data. 2. Right-click the title bar of the table, and select 'Convert to embedded Table'. This creates a new table with the name of 'Query'. Once the table is converted into an embedded table, it cannot be reverted back to a regular table. In the following example, the 'Sales by Category' query is converted to an editable embedded table...
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Read what InetSoft customers and partners have said about their selection of Style Scope for their solution for dashboard reporting. |
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Modifying the Chart Style - To modify the style of a chart in script (e.g., line, bar, pie, etc.), use the 'singleStyle' or 'separatedStyle' attributes: You can switch between 'Single Graph' and 'Separate Graph' in the 'Data Binding' dialog box. See Chart Data Binding in the Report Designer for more information. • Use 'singleStyle' when the chart is in 'Single Graph' mode. In 'Single Graph' mode, you can assign a different style to each individual dataset • Use 'separatedStyle' when the chart is in 'Separate Graph' mode. In 'Separate Graph' mode, you can assign a single style to all datasets. For example, if you want to parameterize the style of a chart ('Separate Graph'), you could prompt the user for a parameter called 'Chart Style'. Then access this parameter in the chart script and modify the chart style accordingly...
Need Third Party Dashboard Software - Looking for good third party dashboard software? InetSoft, a pioneer in self-service oriented dashboard software integrates with almost any application. View a demo and try interactive examples. To allow easy construction of reports, the InetSoft package includes a number of adapters. The adapters are used to wrap an object so that it conforms to the predefined API. The adapter classes in Style Intelligence play the role of the model in the MVC model, and are called Lenses...
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“Flexible product with great training and support. The product has been very useful for quickly creating dashboards and data views. Support and training has always been available to us and quick to respond.
- George R, Information Technology Specialist at Sonepar USA
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Read why choosing InetSoft's cloud-flexible BI provides advantages over other BI options. |
See Dashboard Software in Action - Want to see dashboard software in action? InetSoft is top-rated by users on G2 Crowd. View the online demo, interact with examples, and register for a personalized demo...
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Style for Visual Chart Objects - The CategoricalShapeFrame object contains a shape style for visual chart objects, rendering a unique shape for each discrete value. To create a CategoricalShapeFrame object, call the CategoricalShapeFrame constructor. importPackage(inetsoft.graph.aesthetic); var frame = new CategoricalShapeFrame('State'); You can pass the name of a field (e.g., 'State') to the constructor, or specify this later using the inherited VisualFrame.setField(field) property. Example (Report) Bind a point-type chart to the sample 'All Sales' query, with 'Company' (top 5) on the X-axis, and Sum(Total) on the Y-axis. Add the following script in the onLoad Handler...
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